Frequently Asked Questions (FAQ’S)

• Go to our website https://fastlanebooks.co.ke
• Locate the product by either searching using the Search bar at the top of each page or browsing through the Categories.
• Once you locate the item, click ‘Add to Cart’.
• If you wish to shop for more items, click on ‘Continue Shopping’.
• Once you’re satisfied, with shopping, click on ‘Continue to Secure Checkout’.
• Before you check out, ensure you Confirm your items on your basket.
• Fill in your Shipping details e.g. Name, Contacts, address etc.
• Select your preferred Payment method.
• Confirmation message will pop up via SMS or Email from the website and the payment platform. The items are normally delivered within 12hrs from the time confirmation of payment is received unless otherwise advised by the customer.
• The payment account details will read Fastlane books Limited

YES, you can shop on https://fastlanebooks.co.ke website as a registered user or as a guest. When you shop as a registered user, you don’t have to enter your details again when you come back next time. You may also choose to check out as a guest the website will forget your details once you check out.

Contact our sales & support team by calling us WhatsApp no. 0703292722 email us at sales@fastlanebookstore.co.ke

• Deliveries are done anywhere in Kenya (via various cargo Couriers) as per the preferred choice for the customer.

• We also offer deliveries via cargo Courier

We are located in EBCOM Building along River Road off Ng’ariama Road, 1St floor shop number 29.

YES, we sell only genuine and authentic products. All our IT items come with a warranty including accessories. All books, stationery, and art products are new. Although, we also sell new used books at a cheaper rate than market price.

YES, you can exchange the item in case of the above two eventualities within 7 days. Although, we accept to exchange, only if there is proof of purchase by bringing an original receipt given during the time of purchased.

You can easily reset your password by clicking on ‘my account’ link at the top right of your browser. Then click on the ‘Forgot Password’ link under the log-in form. Provide the email you used to register on our website and we’ll send you the password reset link.

If you get an item out of stock on our website, the product’s ‘Add to cart button will be disabled and replaced with a ‘Notify me’ button. Click on this button and fill in your email address. Once the product is back in stock, the website will send you an email to notify you that the item is back in stock.

NO, you cannot send money to a personal number if you want to make a website purchase. You are required to follow the correct procedure of buying online (as described above) and when you get to the payment page the website will display our Pay bill Number and enter our account number. You will receive an SMS/email notification on the number/email you supply us.

Yes, we accept cash on delivery.