Our Return Policy First, we require a notification message immediately after acknowledgement of receipt of Items or books; after that, the duration runs as follows: 2 days within Nairobi County, 7 days for counties neigh-boring Nairobi County, & 20 days from other Counties. Beyond the same hour, we received the notification message on the 21st day; since acknowledgement of receipt of items/books, unfortunately, we are sorry, we can’t offer you a refund or exchange. (Fill in the notification note on the website page).

Note: To be eligible for a return, your item must be in the same condition you received it.

To complete your return, we require a receipt or proof of purchase e.g. Mpesa code. There are certain situations where only 50% partial refunds are granted (if applicable)

  • Book with obvious signs of use
  • Any item that is returned more than 21 days after the returned date elapses.

Note: Where 50% partial refunds are applicable, no book exchange options exist.

Refunds (if applicable)

Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and made using the original payment method within a few days.

Sale Items (if applicable)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Replacement (if applicable)

We only replace books if they are defaced or damaged. This is subject to immediate notification upon receipt of the book. If you need to exchange it for a different book, notify us at fastlanebookstore@gmail.com  and arrange shipping at your own cost.

Shipping

To return your product, contact us via telephone at +254 703292722/ + and/or email us at fastlanebookstore@gmail.com before shipping. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.